Customer Guide & FAQ
About Our Store
Q1. Who are we?
We are an online store delivering carefully selected Thai snacks, foods, beauty and lifestyle products directly from Thailand. We focus on quality, safety, freshness, and careful packaging so customers can shop with confidence.
Ordering
Q2. Where can I order from?
We currently support orders from Japan, Hong Kong, Taiwan, Singapore, and the United Kingdom.
Q3. Can I contact you in my language?
Yes. We do our best to support regional language communication depending on the market.
Delivery
Q4. How long does delivery take?
Delivery time varies by destination.
On average, most regions receive orders within 5–20 business days after shipment.
(Customs and weather may cause slight variations.)
Q5. Can I track my order?
Yes. A tracking number will be emailed after shipment.
Q6. Is packaging safe?
Yes. Products are securely packed with protection and moisture prevention. Fragile items are cushioned carefully.
Customs & Duties
Q7. Will I be charged extra fees?
Most orders fall within personal import allowance.
If duties apply, they may be the customer’s responsibility according to local customs rules. Please contact us if unsure.
Product Information
Q8. Are products authentic?
Yes. All items are official and genuine from trusted suppliers.
Q9. Expiry date / shelf life?
Displayed on product pages. We prioritize sending items with sufficient shelf life.
Q10. Ingredient & allergen info?
Provided where possible. Contact us anytime if clarification is needed.
Returns & Problems
Q11. Can I return or exchange?
Orders cannot be cancelled after shipment, but we support:
- wrong product shipped
- damaged product
- clear product defect
Please contact us within 48 hours of delivery with photos. We will handle sincerely.
Payment
Q12. Payment Methods?
Credit cards and supported online international payments. Local methods may be added market-by-market.
Customer Support
Q13. How fast do you reply?
We aim to reply within 24 hours.
We want our customers to feel completely safe and confident shopping with us.
We take responsibility for quality, packaging, and support.