Customer Guide & FAQ

About Our Store

Q1. Who are we?

We are a Hong Kong couple who fell in love with Thailand and now call it home. After living in London and traveling the world, we learned how powerful food and lifestyle moments can be — they bring comfort, happiness, memories, and connection.

So we started this store not just to sell products, but to share things we truly love. Everything here is carefully selected, responsibly sourced, and lovingly packed from Thailand, so you can enjoy a little joy and warmth wherever you are.

Ordering

Q2. Where do you ship to?
We currently ship to Japan and Hong Kong.

Q3. Can I contact you in my language?
Yes. We do our best to support communication in your language.

Is everything in stock?
We buy most items fresh from stores in Thailand after you order. Occasionally an item may be sold out locally. When you check out, you can choose what we should do if that happens: choose a backup item yourself right away, cancel that item and refund it, or let us pick a similar item at a similar price. We will always email you before shipping if anything changes.

Shipping

Q4. How much is shipping?
Japan: ¥1,810 per order. Free shipping on orders of ¥6,000 or more.
Hong Kong: HK$90 per order. Free shipping on orders of HK$300 or more.

Q5. How long does delivery take?
We ship from Bangkok, Thailand by tracked international post (ePacket). Delivery usually takes about 1–2 weeks after shipment. Customs checks or busy seasons can occasionally add a few days.

Q6. Can I track my order?
Yes. A tracking number will be emailed after shipment.

Q7. Is packaging safe?
Yes. Products are securely packed with protection and moisture prevention. Fragile items are cushioned carefully.

Customs & Duties

Q8. Will I be charged extra fees?
Japan: orders of ¥16,000 or less are normally free of import duty and consumption tax. For larger orders, Japanese customs may charge duty and tax to the recipient.
Hong Kong: import duty is not normally charged on the items we sell.

Some cosmetics have a per-order quantity limit for Japan, shown on each product page.

Product Information

Q9. Are products authentic?
Yes. All items are official and genuine from trusted suppliers.

Q10. Expiry date / shelf life?
We prioritize sending items with sufficient shelf life. If you need to know the expiry date before ordering, please contact us.

Q11. Ingredient & allergen info?
Please check the package (Thai and English labels). Contact us anytime if clarification is needed.

Returns & Problems

Q12. Can I return or exchange?
Because we sell food and cosmetics, we cannot accept returns or exchanges for change of mind. Orders cannot be cancelled after shipment, but we will help if: